Dark Fiber Outage.
Minimize Disruption - Report Connectivity Issues to Restore Service Swiftly
Before You Report a Fiber Outage:
Please check that your power is on and all your equipment (like routers, switches, and modems) is working properly. Many issues that seem like fiber outages are often due to power problems or equipment malfunctions. By checking these first, you can help us resolve your issue faster.
If you’ve experienced a power outage due to severe weather, you can check the expected restoration time on the CenterPoint Outage Tracker.
Thanks for your help!
Please check that your power is on and all your equipment (like routers, switches, and modems) is working properly. Many issues that seem like fiber outages are often due to power problems or equipment malfunctions. By checking these first, you can help us resolve your issue faster.
If you’ve experienced a power outage due to severe weather, you can check the expected restoration time on the CenterPoint Outage Tracker.
Thanks for your help!
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Frequently Asked Questions
What should I do if I experience an outage?
How do I check the status of an ongoing outage?
Do you have a Service Level Agreement (SLA)?
What is the standard SLA for IPTV/VoIP services?
What about the SLA for commercial internet customers?
What's the fastest way to reach you in case I need help?
