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8 articles in this category

Embrace the Gigabit Lifestyle

Signing Up

Check Availability & Sign Up For Service

Check the availability of Phonoscope Fiber in your area and start your journey to lightning-fast, reliable internet service. Sign up today and experience the difference!

New Business Service

Discover the steps to setting up Phonoscope Fiber for your business - from signing agreements, meeting your Project Manager, to activating your service. Step into a seamless transition.

July 5, 2023

Setting Up

Online Account Registration & Bill Payment

Register your Phonoscope account effortlessly with this guide, and learn how to easily manage bills through the online portal. An essential tool for a hassle-free experience.

October 19, 2023

Installing the Fiber TV app on the Amazon Fire TV

Set up your Amazon Fire TV and install Phonoscope FiberTV with ease using this concise guide, complemented by a helpful video. Your gateway to boundless entertainment!

October 4, 2024

Installing the FiberTV app on Android TV

Instructional video on how to set up the FIberTV streaming app on your Android TV to watch all your favorite shows on your smart TV. Welcome to the Gigabit Lifestyle!

October 19, 2023

Installing the Fiber TV app on your Apple TV

Follow this guide to effortlessly set up your Apple TV & install the Phonoscope FiberTV app. Complete with a handy video, it's all you need for endless entertainment.

October 19, 2023

Router Recommendations

Find the ideal router with Phonoscope's top picks. We've curated the best options for overall performance, upgrades, and budget. Elevate your internet experience today.

August 29, 2023

Frequently Asked Questions

What are your hours?

We are open Monday - Friday from 8AM to 5PM. Our NOC is open 24/7 to support business and residential customers.

Do you offer home service?

We offer speeds from 100Mbps to 1Gbps with symmetrical speeds and unmatched reliability. You can enhance your fiber connection with Fiber TV - including streaming on up to 5 devices - and Fiber Phone service.

Is service available in my neighborhood?

Check availability and see pricing here.

How long does it take to activate services?

The time it takes to activate your Phonoscope Fiber service can vary depending on a number of factors, such as your location and whether new fiber infrastructure needs to be installed at your premises. We always aim to get you up and running as quickly as possible, but we also want to ensure the service is set up correctly for the best experience. Please contact our customer service team with your specific information for a more detailed estimate. Your patience and understanding are greatly appreciated.

How do I pay my bill?

Do you include the WiFi hardware (router) with internet service?

At Phonoscope Fiber, we prioritize giving our customers the flexibility to choose the best equipment for their specific needs. WiFi needs can vary greatly based on the size of the home, number of devices, and specific usage requirements. By not including a specific router with our service, we enable our customers to select a router that fits their individual needs and preferences, whether that's a basic model or a high-end router with advanced features. This approach ensures the best possible internet experience for every user. As always, our support team is more than happy to provide guidance and recommendations for choosing the right hardware. See our router recommendations.

Can the activation fee for my service be waived?

While we understand that any additional fees can be a concern, our one-time activation fee helps cover the costs associated with setting up new services, including equipment and labor. Unfortunately, we are unable to waive this fee. We appreciate your understanding and assure you that we strive to provide the best value for our services.

Do you offer any discounts on your services?

At Phonoscope Fiber, we periodically offer special promotions for new and existing customers. However, we do not have standard ongoing discounts such as for seniors or military personnel. Our prices are carefully set to offer all customers the best value possible for our high-quality, reliable services. Thank you for your understanding.

What's the fastest way to reach you in case I need help?

You can give us a call at 713-272-4600 or send us a message here.

What is your handoff for business customers?

We hand off a 10/100/1000Mbps [TS2] CAT5, CAT6, or fiber full-duplex Ethernet connection to customers. If this is a private point-to-point or point-to-multipoint connection, you use your own IP addresses, as we will be transparent to your networks. If this is an Internet connection, we will assign public IP addresses and work with you to determine the most effective way to utilize the link.

What is the process for setting up business service?

After you sign a Master Service Agreement and a Service Order, we assign a dedicated Project Manager (PM) to your account. Your PM will email you an implementation activity schedule and coordinate the installation with you. Your PM is always readily available to answer any questions during the process. Depending on your requirements, we will drop 2 CAT5/ 2 optical fiber or install a data switch. We begin billing once service is activated

What type of technology do you use?

Our Houston area metro network offers over 4,000 fiber route miles, over 200 rings for redundancy, and Layer 2 and Optical Wavelength infrastructure for 20Tbps capacity featuring full IPv6 support. View our network footprint.

Do you provide IP addresses?

Phonoscope will provide you with public IP addresses if you order internet service. You will receive an IP Justification (IPJ) Form. The American Registry for Internet Numbers (ARIN) requires a written justification to demonstrate that we are using IP allocations efficiently.

Do you have a Service Level Agreement (SLA)?

We have an SLA uptime of 99.997% for our commercial customers. Contact business sales for more information.

What is the standard SLA for IPTV/VoIP services?

Our standard Service Level Agreement (SLA) for IPTV and VoIP services includes the following:
Tech Dispatch Turnaround Time: Within 24 hours.
Incident Response Time: Within 8 hours.
‍Resolution Timeframes: Varies based on the severity of the issue.
For more details, please refer to the Master Service Agreement (MSA) you signed.

What about the SLA for commercial internet customers?

Commercial internet customers should refer to their specific Master Service Agreement (MSA) for SLA details.

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