Status Center

Real-Time Service Updates

12/9/2024
8:00am - 5:00pm
Outage
CenterPoint Energy is currently replacing a power pole, which has required a temporary power outage to complete the work. Lantern Village Management apologizes for any inconvenience this may cause and appreciates your understanding. Notices have been sent to tenants regarding this matter. The estimated time for power restoration is approximately 5 to 6 hours. Thank you for your patience!
10/30/2024
14:20
Status
All systems are currently operating normally. There are no reported outages or disruptions at this time. Our team continues to monitor the network around the clock to ensure reliable service. If you experience any issues, please don’t hesitate to contact support.
10/30/2024
13:15
Outage
Some Phonoscope internet and IPTV customers are currently experiencing a service disruption. Our team is actively working to restore full service as quickly as possible.
10/11/2024
12:20pm
No Issues
All systems are currently operating normally. There are no reported outages or disruptions at this time. Our team continues to monitor the network around the clock to ensure reliable service. If you experience any issues, please don’t hesitate to contact support.
10/11/2024
12:15pm
Resolved
Phonoscope is currently experiencing a service disruption affecting customers in buildings 14B, 30C, and 46B of the Lantern Village Apartment community. Our technical team is aware of the issue and is working diligently to restore service as quickly as possible. We apologize for any inconvenience and appreciate your patience. For the latest updates, please check back here or contact our customer support.
Frequently Asked Questions
What should I do if I experience an outage?
How do I check the status of an ongoing outage?
Do you have a Service Level Agreement (SLA)?
What is the standard SLA for IPTV/VoIP services?
What about the SLA for commercial internet customers?
What's the fastest way to reach you in case I need help?