Status Center

Real-Time Service Updates

2/10/2025
3:30 pm
Status
All systems are currently operating normally. There are no reported outages or disruptions at this time. Our team continues to monitor the network around the clock to ensure reliable service. If you experience any issues, please don’t hesitate to contact support.
2/10/2025
1:00 pm
Resolved
Kingwood Service Update: Entergy has restored power at our hub, and customers should now be back online. Thank you for your patience.
2/10/2025
10:30 am
Update
Kingwood Service Update: We’ve determined that the outage is due to a power issue with Entergy. They’ve provided an ETA of 11:00am–11:30am today to restore power at our hub. We expect full service to resume shortly after. Thank you for your patience.
2/10/2025
9:00 am
Outage
Kingwood Service Alert: We’re aware of the outage in the Kingwood area. Our crews are on site and actively working to resolve the issue and restore full service as quickly as possible. We appreciate your patience and will keep you updated as we learn more.
Frequently Asked Questions
What should I do if I experience an outage?
How do I check the status of an ongoing outage?
Do you have a Service Level Agreement (SLA)?
What is the standard SLA for IPTV/VoIP services?
What about the SLA for commercial internet customers?
What's the fastest way to reach you in case I need help?